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How higsdomino Handles Your Personal Data

This Privacy Policy explains what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, and use the lobby — and exactly how we use it.

Account data protectionDANA, OVO, GoPay wallet privacyCookie & device data clarityYour right to request changes
higsdomino How higsdomino Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Privacy

If you want to review, correct or delete the personal data we hold on your account, contact our support team directly. We aim to acknowledge data requests within one business day and resolve them within the timeframe required by applicable law. You can reach us through the channels below.

Live Chat Open the chat widget inside your account dashboard to submit a data request or ask about how your wallet details are stored and used.
Email Support Send your request to our support address listed in the account help section. Include your registered email and the specific data you want reviewed.
Account Settings Some data updates — like your registered phone number or linked OVO wallet — can be changed directly inside the account settings panel without contacting support.
DATA HANDLING DETAIL

How We Protect and Manage Your Information

We apply SSL encryption to every data transfer — whether that's a login OTP, a DANA deposit confirmation or a withdrawal verification step. Cookies on higsdomino serve three purposes: keeping your session active, remembering your lobby preferences, and measuring which sections you visit most so we can improve them. You can manage non-essential cookies through your browser settings at any time. Account security relies on OTP-based login, meaning access requires both your password and the code sent to your registered number — no third party can log in without that second step.

Encryption in Transit

SSL encryption covers every request — from login OTP delivery to GoPay deposit confirmation — so your credentials and wallet data are never sent in plain text.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to track lobby navigation. You can block non-essential cookies in your browser without losing account access.

Retention & Deletion

We keep your account data only as long as your account is active or as required by applicable law. Once that period ends, data is deleted or anonymised.

Access Requests

You can request a copy of the data we hold, ask us to correct inaccuracies, or ask for deletion. Submit the request via live chat or the support email in your account help section.

Common Questions About Your Privacy

Here are the questions we hear most often about data, cookies and account privacy. If your question is not covered here, reach out through live chat or the support email in your account settings.

We collect your name, email, phone number and any wallet ID you link — such as DANA or OVO — for identity verification and transaction processing. Device and session data is also logged for security purposes.

Only with payment processors needed to complete your transaction — for example, routing a GoPay deposit. Those processors are contractually limited to using your data solely for that transaction.

We retain data for as long as your account is active or as required by applicable law in your region. After that period, data is deleted or anonymised. You can ask about your specific retention period via support.

Yes. Submit a data access request through live chat or the support email listed in your account help section. We will acknowledge it within one business day and respond within the legal timeframe.

Linked wallet details — including OVO or DANA wallet IDs — can be updated inside account settings. For removal or more complex changes, contact support through live chat with your registered email ready.

We use session cookies to keep you logged in, preference cookies to remember your lobby settings, and analytics cookies to track page performance. Block non-essential ones via your browser settings without affecting your account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.