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Terms That Govern Your Account on higsdomino

Your use of this platform is subject to the terms set out here — covering account access, data handling, payment transactions through DANA, OVO, or GoPay, and what we expect from you in return. Availability depends on local law and eligible regions in Indonesia.

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How Our Legal Terms Apply to You

higsdomino Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on higsdomino, you agree to a set of conditions that govern every interaction on the platform — from how deposits are processed through DANA, OVO, and GoPay to how disputes are handled. These terms exist to keep your account and your

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transaction records accurate and protected. We do not share your wallet details or account credentials with third parties outside of what is needed to process a payment or comply with a legal obligation. Transactions initiated through DANA or OVO are subject to each provider's own processing
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rules in addition to ours; GoPay transactions are governed similarly by Gojek's payment infrastructure terms. Access to certain features may vary depending on your region within Indonesia and is contingent on what local law permits. If any section of these terms conflicts with applicable law in
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your jurisdiction, that section is interpreted to the minimum extent necessary to comply. We update these terms when our services or legal obligations change, and we notify you through your registered account. Continued use of the platform after a policy update means you accept the revised
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terms. For any clause you do not understand, reach our support team before continuing.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCOUNT SECURITY

How We Protect and Manage Your Account Data

Security and data accuracy sit at the centre of how we run this platform. Here is what we do on each front so you know what is in place when you deposit or access your account.

Data Retention

We keep your account and transaction records for the period required by applicable regulations. After that window, data is deleted or anonymised — you can request a status update via email support.

Cookie Handling

We use session cookies for login continuity and analytics cookies to understand how the lobby is navigated. You can adjust cookie preferences in your browser settings at any time without losing account access.

Account Security

Each login triggers an OTP verification to your registered number. If you notice an unrecognised session, use the account security page to revoke active sessions and update your credentials immediately.

Data Request Rights

You may request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion where no legal hold applies. Submit requests through email with your account ID attached.

LEGAL SUPPORT CONTACT

Reach Us About Policy and Account Questions

If a term is unclear, your account has been restricted, or you want to request a change to your stored data, our support team handles these inquiries directly. Contact us through the channels below and include your registered account ID so we can locate your records quickly.

Team online

Live Chat

Available through the platform once you log in. Fastest path for account-level policy questions, verification disputes, or urgent access issues with your wallet.

Email Support

Send detailed legal or data-access requests to our support address. We respond within one to two business days and keep a written record of your inquiry.

Help Centre

Our help section covers account suspension rules, data retention timelines, and how to request deletion of your personal information from our system.

Common Questions About Our Terms and Policies

These are the questions we hear most often about how our legal terms work in practice — answered plainly so you know where you stand.

Your account is subject to the laws of the jurisdiction where access is permitted. Availability depends on local law and eligible regions within Indonesia, and our terms are interpreted accordingly.

Email our support team with your registered account ID and a clear description of the data you want. We process access requests within the timeframe required by applicable data protection rules.

Yes. Where no legal hold or active dispute applies to your records, you can request deletion by contacting support via email. We confirm completion once the process is finished.

Payment records linked to DANA, OVO, or GoPay are retained for the period required by financial regulations. They are not shared with unrelated third parties and are used only for verification and dispute resolution.

We notify registered accounts of material changes through the platform. Continuing to use your account after the updated terms are published means you have accepted the revised version.

Contact our support team through live chat or email with your account ID and the details of the decision. We review disputes and respond with a written outcome within our standard handling window.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your Account on higsdomino

How We Protect and Manage Your Account Data

Data Retention

Cookie Handling

Account Security

Data Request Rights

Reach Us About Policy and Account Questions

Live Chat

Email Support

Help Centre

Common Questions About Our Terms and Policies

01 What law governs my account on higsdomino?

02 How do I request access to the personal data you hold about me?

03 Can I ask higsdomino to delete my account data?

04 What happens to my DANA or OVO transaction records?

05 How will I know if the legal terms change?

06 Who do I contact if I disagree with an account decision?

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